How to Sign On to the XtreamService Application Using dlrSecured Identity Management

After an employee has been enrolled in dlrSecured Identity Management, the employee must sign on to the XtreamService application using dlrSecured.

For a procedure on signing on to the XtreamService application using dlrSecured for the first time, refer to How to Sign On to the XtreamService Application Using dlrSecured Identity Management for the First Time.

1. Access the XtreamService web site.

   

2. Enter your XtreamService User ID in the User ID field, and then click the Sign On With dlrSecured button.

   -or- 

   Enter your dlrSecured Email address in the User ID field.

   The dlrSecured Identity Management web site automatically displays. The Email address linked to dlrSecured is entered in the Email field on the Enter Your Password screen.

   

3. In the Password field, enter your dlrSecured password.

   Note - If you do not remember your password, click the Forgot My Password link to reset your password.

4. Click the NEXT button.

   The Enter Your Verification Code screen displays.

   Note - A verification code may not be required every time you sign on based on verification settings defined at your dealership. If no verification code is required, you are signed on, and the XtreamService application displays.

   

5. Click the REQUEST CODE button.

   A verification code is sent in the selected verification method.

   Note - Multiple REQUEST CODE buttons display if you have defined additional verification methods. For more information, refer to Setting Up Additional Verification Methods.

6. In the Verification Code field, enter the code received using the selected verification method.

   Note - The verification code is only valid for 10 minutes. If the code is not entered in the Verification Code field within 10 minutes of the code being sent, a new code must be requested to sign on.

7. Click the SUBMIT button.

   The sign-on process is complete, and the XtreamService application displays.

Advanced Topics

Setting Up Additional Verification Methods

Additional verification code methods can be set up by employees once they have signed on to the XtreamService application using dlrSecured. These verification codes can be sent through SMS text message or displayed on a third-party mobile app. For a procedure on setting up additional verification methods, refer to How to Update Verification Methods.

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